9.2.1 Submission of the Complaint
Students who have complaints about any aspect of the Graduate Certificates in Literacy and Language should speak with the Program Director or the Department Chair to determine if a reasonable solution can be negotiated. If the student does not get satisfaction through this mechanism, they must submit a formal written letter of complaint to the department chair with the following information:
- Identify the person making the complaint
- Set forth and clearly describe the specific nature of the complaint
- Provide supporting evidence and/or data for the complaint
- Specify the changes that are sought by the complainant
- The written complaint is filed in the CSD Program Office and is housed in a designated “Complaint” file.