9.2.2 Resolution of the Complaint
All program complaints will be handled by the Program Director or the Department Chair, who will notify the complainant in writing of action taken. The complaint will first be presented to the CSD leadership at the next administrative meeting. The CSD leadership will decide if the complaint has merit and act accordingly to address the issue. If it is determined that the complaint has little or no merit, the student may submit a petition to the CSD faculty for discussion by the faculty at the next scheduled meeting. A copy of all written communication between the advisor and the student will be placed in the CSD Complaint file.
If the complaint is still not addressed to the student’s satisfaction, the student may follow the appeals procedures stated in the Institute Catalog.
Students have the right to submit complaints about non-academic aspects of the program, or the Institute itself, for consideration by the faculty and administration. The difference between an appeal and a complaint is that the Academic Advisor may choose not to advocate on behalf of the student submitting the complaint.
Also, complaints should not be confused with personal disputes or other incidents that affect a student’s ability to function in the program of study. These incidents should be reported directly to the Office of Student Affairs and Services (OSAS) Student Incident Report - Formstack.
Links to the CSD Incident Report Form can be found on D2L in the Graduate Certificate Student Resource Center in Policies and Procedures Manual > Informal Incident Report or you can follow the link below.
https://mghihp.formstack.com/forms/csd_student_incident_report