Complaints
Submission of Complaints
Students are encouraged to first bring concerns about any aspect of the Entry-Level OTD Program to the course faculty, as developing the ability to engage in respectful, solution-focused dialogue is an important part of professional growth and emotional resilience. If additional guidance is needed, students may consult with their faculty advisor, Program Director, or Department Chair. Class representatives may also serve as a resource in facilitating communication. If a concern cannot be resolved through these channels, students may submit a formal complaint using the Institute’s Student Incident Report Form: Student Incident Report Form.
Staff in the Office of Student and Alumni Affairs (OSAS) will follow up on all reports received. All reports are treated with utmost confidentiality; in certain cases, it may be necessary for OSAS to share incident details with academic program leaders and/or MGH Security. OSAS staff will discuss the follow-up process with the individual(s) submitting the report. More information regarding student complaints can be found in section V of the student catalog.